Privacy Policy

1. Introduction

This Privacy Policy explains how The IT Offshore Support Company FZE LLC, operating as IT Offshore (“IT Offshore”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit itoffshoresupport.com (the “Website”), contact us, or ask about our Salesforce and Certinia consulting, implementation, development and offshore support services.

By using the Website or sending us an enquiry, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Website or submit personal information to us.

2. Information We Collect

We collect two broad types of information:

• Information you give us, for example when you complete our contact form or email us.
• Information collected automatically when your browser connects to the Website, such as technical data processed by our hosting and website software.

We aim to collect only the information we need to respond to you and to run the Website.

3. Personal Information Provided by Users

When you submit an enquiry through our contact form, we ask for:

• Your full name
• Your business email address
• Your company name
• Your phone number (optional)
• Your country
• The service you are interested in
• Details of your project or requirements, and any other information you choose to include

Please do not include sensitive personal information, passwords, system credentials or confidential customer data in a website enquiry. If we need access to systems or data to deliver a service, we will agree a secure process with you separately.

4. Information Collected Automatically

Like most websites, the servers and software that run the Website may automatically process certain technical information when you visit, such as:

• Your IP address and approximate location derived from it
• Browser type, device type and operating system
• Pages requested, referring pages, and the date and time of your visit
• Technical logs used for security, caching and troubleshooting

This information is generally processed by our hosting provider and website software to deliver pages, protect the Website and fix errors.

5. How We Use Your Information

We use personal information to:

• Respond to your enquiries and requests
• Understand your requirements and prepare proposals, estimates or engagement options
• Arrange calls and meetings, and communicate with you about a potential or existing engagement
• Deliver, manage and improve our services
• Operate, maintain and secure the Website
• Meet legal, accounting and regulatory obligations, and protect our legal rights

We do not sell your personal information.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device. The Website may use:

• Essential cookies needed for the Website to function and stay secure, including cookies used by WordPress when an administrator is logged in.
• Cookies or similar technologies set by third-party tools that load on the Website, including tools provided by our hosting provider. These providers process data according to their own privacy policies.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the Website work.

7. Website Analytics

At the date of this policy, we do not use a dedicated third-party web analytics or advertising tracking service on the Website. Our hosting and website tools may produce basic technical or aggregated statistics, such as traffic or performance information, to help us run the Website.

If we introduce an analytics or advertising tool in the future, we will update this Privacy Policy and, where required by law, ask for your consent first.

8. Contact Forms and Business Inquiries

When you submit our contact form, the information you enter is sent by email to our team so that we can reply. The form is provided by the Contact Form 7 WordPress plugin. Enquiry details may be kept in our email systems and, where enabled, within the Website’s administration area.

If you email us directly or reply to our messages, we keep that correspondence so we can manage the conversation and any resulting engagement.

9. Salesforce Consulting and Offshore Support Inquiries

When you ask about Salesforce or Certinia consulting, implementation, development, administration, managed services or hiring dedicated professionals, you may share information about your business, systems, processes and goals. We use it only to assess your requirements, recommend an approach, prepare proposals and plan the work.

If you become a client, information we process while delivering services, including any access to your Salesforce or Certinia environments, is governed by the agreement between us. That agreement may include confidentiality and data processing terms that apply in addition to this Privacy Policy.

10. How We Share Information

We share personal information only where necessary, for example:

• With team members and contractors who need it to respond to you or deliver services, under confidentiality obligations
• With service providers that host the Website or provide email and other tools we use
• When required by law, regulation, court order or a lawful request from authorities
• To protect our rights, property or safety, or those of others
• In connection with a merger, acquisition or sale of all or part of our business, subject to appropriate safeguards

11. Third-Party Service Providers

We rely on third-party providers to run the Website and our communications. These currently include our website hosting provider (Hostinger) and the WordPress software and plugins that power the Website, including Contact Form 7 for enquiries. Our email service provider handles messages sent to and from us.

These providers process information on our behalf or under their own terms and privacy policies. We encourage you to review their policies for details of how they handle data.

12. Data Storage and Security

We use reasonable technical and organisational measures to protect personal information, such as encrypted connections (HTTPS) to the Website, access controls and limiting access to people who need it.

However, no website, email system or method of storage is completely secure, and we cannot guarantee the absolute security of your information. Please contact us promptly if you believe your information has been put at risk.

13. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy, for example:

• Enquiries that do not lead to an engagement are kept for a reasonable period so we can follow up and answer later questions, then deleted or anonymised.
• Client records are kept for the length of the engagement and afterwards for as long as legal, tax, accounting or contractual obligations require.
• Technical logs are kept for the periods set by our hosting and website software.

14. International Data Transfers

We work with businesses in the United Arab Emirates and other countries, and our team, hosting provider and service providers may be located in, or process data in, countries other than your own. Those countries may have different data protection laws.

Where we transfer personal information internationally, we take reasonable steps to protect it in line with this Privacy Policy and applicable law, which may include contractual safeguards with service providers.

15. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Ask whether we hold personal information about you and request a copy
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Object to, or ask us to restrict, certain processing
• Withdraw consent where we rely on it
• Ask for your information in a portable format
• Complain to a data protection authority

To make a request, contact us using the details in section 21. We may need to verify your identity before responding, and some rights have legal exceptions.

If you are in the UAE, the Federal Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) may apply. Businesses in the DIFC and ADGM free zones are subject to their own data protection rules.

16. GDPR and Applicable Data Protection Rights

If you are in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR) or UK GDPR may apply to our processing of your personal information.

Legal bases for processing

Where these laws apply, we generally rely on:

• Legitimate interests, to respond to business enquiries, run our business and secure the Website
• Contract, to take steps at your request before entering into an agreement, or to perform one
• Legal obligation, to meet legal, tax and accounting requirements
• Consent, where we ask for it, for example for optional cookies or marketing, which you can withdraw at any time

Your additional rights

You may exercise the rights in section 15 and have the right to lodge a complaint with your local supervisory authority.

17. California Privacy Rights, Where Applicable

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to us, you may have the right to:

• Know what personal information we collect, use and disclose
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Not be discriminated against for exercising your rights

We do not sell personal information and do not share it for cross-context behavioural advertising. To make a request, contact us using the details in section 21.

18. Children’s Privacy

The Website and our services are intended for businesses and professionals. They are not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us and we will delete it.

19. Third-Party Websites and External Links

The Website may contain links to other websites, such as Salesforce, Certinia or sources cited in our articles. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before sharing information with them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when our practices, tools or legal requirements change. The updated version will be posted on this page with a new “Last updated” date. Where changes are significant, we may provide additional notice.

21. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

• Company: The IT Offshore Support Company FZE LLC
• Licence No.: 4923
• Address: Premises No. BLB-BC5-162, AMC – Boulevard-B Building, Ajman Media City, Ajman, United Arab Emirates (Makani No. 4730710293)
• Email: info@itoffshoresupport.com

You can also reach us through our Contact Us page.