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Certinia services · UAE
Certinia Services in the UAE
Plan, implement, and improve Certinia solutions for your services business. IT Offshore helps organizations across Dubai, Abu Dhabi, Sharjah, and the wider UAE discuss Certinia consulting, implementation, configuration, and ongoing support.
ConsultingImplementationConfigurationIntegration planningOngoing support
Introduction
How Certinia Supports Services-Based Businesses
Services businesses depend on connected processes — from selling and staffing projects to delivering work, billing clients, and managing customer relationships. When these processes run in separate tools, teams can lose visibility across the customer and project lifecycle.
Certinia, formerly known as FinancialForce, provides applications designed for services-centric organizations. Because they are built on the Salesforce platform, these applications can work alongside your CRM data, helping teams manage projects, resources, customer success, and financial processes in a more connected way.
IT Offshore helps UAE businesses explore how Certinia could fit their operations, and plan the consulting, implementation, and support activities needed. Already using Salesforce? See our Salesforce services in the UAE.
Certinia at a glance
Professional Services Cloud
Tools for services delivery, such as project and resource management.
Customer Success Cloud
Applications focused on managing and growing customer relationships after the sale.
ERP Cloud
Financial management capabilities for services-based organizations.
Product names and capabilities are defined by Certinia and may change. Relevant products depend on your requirements.
Our Certinia services
Certinia Services for UAE Businesses
Services are discussed and scoped around your requirements. The areas below describe what you can explore with IT Offshore.
Certinia Consulting
Assess your services processes and requirements to identify which Certinia capabilities may be relevant and how to approach them.
Certinia Implementation
Plan and carry out a Certinia implementation — from requirements discovery through configuration, testing, and deployment.
Configuration and Customization
Discuss configuration of Certinia functionality and, where needed, Salesforce platform customization to support your processes.
Integration Planning
Review how Certinia should connect with Salesforce data and other business systems, subject to technical feasibility.
Support and Optimization
Explore ongoing support and improvements for an existing Certinia environment under an agreed service scope.
The exact services, scope, and responsibilities are confirmed for each enquiry.
Certinia implementation services
A Planned Path to Implementing Certinia
A successful Certinia implementation starts with a clear understanding of how your business delivers services. IT Offshore can work with your team to plan the implementation, align it with your Salesforce environment, and move through each stage in a structured way.
- Requirements discoveryUnderstand your services processes, teams, data, and goals for Certinia.
- Solution planningDefine the scope, priorities, Certinia products involved, and dependencies.
- ConfigurationSet up Certinia functionality and related Salesforce configuration within the agreed scope.
- Data and integrationPlan data migration and connections with Salesforce and other systems where required.
- TestingValidate processes, configuration, and integrations with your team before go-live.
- DeploymentRelease the solution and agree how users will be supported after go-live.
Stages and timelines depend on the products involved, your data, and the agreed scope.
Certinia consulting services
Find the Right Certinia Approach for Your Business
Before committing to an implementation, consulting helps you understand your requirements and how Certinia may address them. For broader CRM guidance, see our Salesforce consulting services.
01
Assess current processes
Review how your teams currently manage projects, resources, customers, and billing.
02
Map requirements
Match business requirements with relevant Certinia capabilities and your Salesforce setup.
03
Evaluate options
Discuss possible approaches, priorities, dependencies, and constraints.
04
Define next steps
Agree on a suitable scope for implementation, enhancement, or support.
Business benefits
Potential Benefits of a Well-Planned Certinia Solution
Greater visibility
Bring project, resource, and customer information closer together for clearer insight.
Connected processes
Link services delivery with Salesforce CRM data and related business processes.
Better resource planning
Support more informed decisions about staffing and capacity.
Financial alignment
Connect services delivery with billing and financial processes where relevant.
Customer focus
Support customer success activities with shared information across teams.
Room to grow
Adapt processes and configuration as your services business evolves.
Actual outcomes depend on your processes, data, adoption, and the scope of the solution.
Our approach
How We Work on Certinia Projects
01
Discovery
Understand your business, processes, and Certinia goals.
02
Planning
Define scope, priorities, and responsibilities.
03
Implementation
Configure and build within the agreed scope.
04
Testing
Validate the solution with your team.
05
Ongoing improvement
Review and refine as needs change.
A general working approach — activities vary by engagement and are not a guarantee of specific results.
Why choose IT Offshore
Focused on Salesforce and Certinia
IT Offshore focuses exclusively on Salesforce and Certinia services, so your Certinia project can be planned with your wider Salesforce environment in mind.
Salesforce and Certinia focus
Our services centre on the Salesforce platform and the Certinia applications built on it.
Requirements first
Work starts by understanding your services processes and business priorities.
Clear, agreed scope
Responsibilities, priorities, and activities are defined before work begins.
Connected services
Where needed, combine Certinia work with Salesforce implementation and managed services.
Industries and use cases
Where Certinia Can Be Relevant
Certinia is designed for services-centric organizations. Its relevance depends on how your business delivers and bills its services.
Professional services firms
Consulting, advisory, and other firms that deliver client work as projects.
Example use case: Managing projects, resourcing, and time across client engagements.
IT and technology services
Organizations delivering implementation, managed, or technical services.
Example use case: Connecting project delivery with Salesforce opportunities and accounts.
Software and SaaS companies
Businesses with onboarding, professional services, or customer success teams.
Example use case: Supporting customer onboarding and post-sale customer success activities.
Growing services businesses
Teams moving from spreadsheets or separate tools to a connected platform.
Example use case: Bringing services, customer, and financial processes onto one platform.
Developer Engagement Pricing
Flexible Pricing Plans
Choose an engagement model that fits your business requirements, project scope, and development needs.
Hourly
$21/hour
No fixed monthly planBest for small tasks, urgent requirements, and flexible development support.
- Pay only for hours worked
- No minimum monthly commitment
- Flexible engagement
- Suitable for specific tasks and short-term requirements
- Access to the relevant developer skill set
- Most Popular
Full-Time
$2,500/month
Equivalent to $15/hourBest for long-term development projects and dedicated full-time engagement.
- Full-time developer engagement
- Suitable for ongoing development requirements
- Structured project collaboration
- Regular communication and progress updates
- Scope aligned with business requirements
Part-Time
$1,500/month
Equivalent to $18/hourBest for ongoing development and support with part-time engagement.
- Part-time developer engagement
- Suitable for ongoing tasks and improvements
- Flexible workload based on agreed requirements
- Regular progress communication
- A practical option for businesses that do not require full-time resources
Pricing shown is for developer engagement models. Final pricing for implementation, consulting, integrations, and larger projects may depend on scope and requirements. Contact our team to confirm the suitable engagement model.
Final engagement scope is confirmed with the IT Offshore team. Free trial availability is discussed during your enquiry and is not a pricing discount. Contact our team to discuss the right model.
FAQ
Certinia Services FAQs
Have a question about your Certinia project that is not covered here? Ask our team.
What Certinia services do you offer to UAE businesses?
Certinia consulting, implementation, configuration, data migration, integrations and ongoing support for Certinia PSA and Financial Management running on Salesforce.
Is Certinia a good fit for professional services firms in the UAE?
Certinia is built mainly for services businesses, such as consultancies, IT services firms and agencies, that sell people's time and expertise. It may not fit businesses whose main needs are inventory and manufacturing. Read what Certinia is.
Do we need Salesforce to use Certinia?
Yes. Certinia, formerly FinancialForce, runs natively on the Salesforce platform. That means CRM, project and finance data share one platform.
Can Certinia handle several UAE entities, including free-zone companies?
Certinia supports multiple companies, multiple currencies and consolidation. Each entity's tax and reporting requirements should be designed with your finance team and advisers.
How does UAE e-invoicing affect Certinia users?
The Ministry of Finance is introducing e-invoicing in phases from 1 January 2027, through Accredited Service Providers. Certinia users should plan how invoices will reach their provider and make sure the required data is captured. See our Certinia UAE guide.
Can you support Certinia after it goes live?
Yes. We provide ongoing administration, fixes and enhancements for Certinia PSA and Financial Management, alone or alongside Salesforce support.
How are Certinia services priced?
Projects are scoped and quoted after we understand your modules, entities and integrations. Dedicated resources are available on hourly, part-time or full-time terms, shown in the pricing section on this page.
Discuss Your Certinia Requirements
Tell us about your services business, your current systems, and what you want to achieve with Certinia. IT Offshore can review your enquiry and discuss the consulting, implementation, or support options relevant to your needs.